Refund policy

At ZahraClasp, we are committed to ensuring your shopping experience is as seamless and satisfying as possible. If, for any reason, you are not completely happy with your purchase, our straightforward refund policy is designed to protect your interests while maintaining fairness for all customers.

Eligibility for Refunds

You may request a refund for any item purchased from our online store—including Shirts, Pants & Trousers, and Skirts—within 30 days of the delivery date. To be eligible, the following conditions must be met:

  • The item is unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item is not marked as "Final Sale" or "Non-Returnable" on the product page.
  • A proof of purchase (order confirmation or receipt) is provided.

Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

  • Items that have been altered, hemmed, or customized in any way.
  • Underwear, swimwear, or any garment with a hygiene seal that has been removed or broken.
  • Gift cards or store credit vouchers.

How to Request a Refund

To initiate a refund, please email our support team at support@zahraclasp.com with the following details:

  1. Your order number and the item(s) you wish to return.
  2. The reason for the return (optional but helpful).
  3. Clear photos of the item if it is damaged or defective.

Our team will respond within 2 business days with step-by-step instructions on how to proceed. Please do not send any item back to us without prior confirmation from our support team.

Refund Processing Timeline

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card provider may take additional time to reflect the transaction.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, except in cases where the item received is incorrect, damaged, or defective. In such situations, ZahraClasp will cover the return shipping fees. We recommend using a trackable shipping method for returns, as we cannot be held responsible for lost or undelivered packages.

Exchanges

If you wish to exchange an item for a different size or color, please indicate this in your refund request email. Exchanges are subject to product availability. If the desired item is unavailable, a full refund will be issued instead.

Late or Missing Refunds

If you have not received your refund after the stated timeframe, please first check your bank account or payment provider. If the funds are still not visible, contact us at support@zahraclasp.com and we will investigate the matter promptly.

Contact Us

If you have any questions or concerns regarding our refund policy, our dedicated support team is here to help. Reach out to us via email at support@zahraclasp.com and we will respond within 24–48 hours.

Thank you for shopping with ZahraClasp. We value your trust and strive to make every purchase a positive experience.