Tracking order

At ZahraClasp, we understand that waiting for your new shirts, trousers, or skirts is exciting—and we want you to stay informed every step of the way. This page explains exactly how to track your order from our warehouse to your doorstep. No account login is required; all you need is your order number and the email address you used at checkout.

Step 1: Locate Your Order Number

Your order number is a 10-digit code (e.g., ZC-1234567890) found in the confirmation email we sent you immediately after your purchase. If you cannot find it, please check your spam or junk folder. Alternatively, search your inbox for the subject line "Your ZahraClasp Order Confirmation".

Step 2: Choose Your Tracking Method

We offer two simple ways to track your package. Both methods are free and available 24/7.

Method A: Track Directly on Our Website

  1. Visit our homepage and scroll to the footer section.
  2. Click on the "Track Order" link (no account needed).
  3. Enter your order number and the email address used at checkout.
  4. Click "Track" to see real-time status updates, including the current location of your parcel and the estimated delivery date.

Method B: Track via a Third-Party Carrier Service

If you prefer to use an external tracking platform, we recommend 17Track—a reliable, global package tracking service that supports over 1,000 carriers. Here is how to use it:

  1. Go to www.17track.net (or download the 17Track app on iOS/Android).
  2. Copy the tracking number from your shipping confirmation email. This number is different from your order number and usually starts with two letters (e.g., LS123456789CN).
  3. Paste the tracking number into the search bar on 17Track and press Enter.
  4. You will see a detailed timeline of your shipment, including customs clearance, transit stops, and final delivery confirmation.

Note: 17Track is an independent service. ZahraClasp is not responsible for the content or availability of third-party websites, but we have found this tool to be highly accurate and user-friendly.

Understanding Your Tracking Status

Here are the common statuses you may encounter and what they mean:

  • Order Placed – We have received your payment and are preparing your items.
  • Packed – Your items have been carefully folded and sealed in our eco-friendly packaging.
  • Shipped – The carrier has picked up your package. A tracking number is now active.
  • In Transit – Your package is moving through the carrier network. This may take 3–10 business days depending on your location.
  • Out for Delivery – Your package is on the final delivery route. Please be available to receive it.
  • Delivered – The package has been left at your address or with a neighbor/reception desk, as per the carrier's policy.

What to Do If Your Tracking Information Does Not Update

Occasionally, tracking updates may lag for 24–48 hours, especially during peak seasons or international shipments. If your status has not changed for more than 5 business days, please do the following:

  1. Wait one more day—sometimes carriers scan packages only at major hubs.
  2. Check the tracking number again for typos (e.g., a zero vs. the letter O).
  3. If the issue persists, email us at support@zahraclasp.com with your order number and tracking number. Our support team will investigate with the carrier and reply within 24 hours.

Delivery Timeframes & International Shipping

Standard delivery typically takes 5–10 business days for domestic orders and 10–20 business days for international orders. Please note that customs clearance in your country may occasionally add a few extra days. We are not able to control these delays, but we will always provide the most accurate tracking information available.

Damaged or Lost Packages

If your package arrives damaged or is marked as delivered but you cannot find it, please contact us within 7 days of the delivery date. Email support@zahraclasp.com with your order number, a photo of the damaged item (if applicable), and a brief description. We will work with the carrier to file a claim and, if necessary, send you a replacement or issue a refund.

We hope this guide makes tracking your ZahraClasp order a breeze. If you have any other questions, our support team is always happy to help via email at support@zahraclasp.com.